Travel, Share & Grow your business with FamGuru

Welcome to FamGuru. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software services at famguru.app (the "Service").

FamGuru is a Business-to-Business (B2B) platform intended strictly for adult professionals. We operate as the Data Controller for our direct user information and comply with the European Union General Data Protection Regulation (GDPR) and other applicable privacy laws.

Welcome to FamGuru. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software services at famguru.app (the "Service").

FamGuru is a Business-to-Business (B2B) platform intended strictly for adult professionals. We operate as the Data Controller for our direct user information and comply with the European Union General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Protection Officer (DPO)

For users located in the European Union, we have appointed a Data Protection Officer to oversee our privacy compliance. You may contact her directly with any questions, data access requests, or deletion inquiries:

Name: Melisa Lopez

Email: privacy@famguru.app

For users located in the European Union, we have appointed a Data Protection Officer to oversee our privacy compliance. You may contact her directly with any questions, data access requests, or deletion inquiries:

Name: Melisa Lopez

Email: privacy@famguru.app

For users located in the European Union, we have appointed a Data Protection Officer to oversee our privacy compliance. You may contact her directly with any questions, data access requests, or deletion inquiries:

Name: Melisa Lopez

Email: privacy@famguru.app

Information We Collect

We collect personal data that you voluntarily provide when creating an account, as well as certain data automatically via your interaction with the Service.

Account Data: Name, email address, account password, and phone number.
Financial Information: We use Stripe for subscription billing and payment processing. While we do not directly store your full credit card numbers, we do collect and store Stripe customer IDs, subscription statuses, and plan details.
Content Data: Data related to trips and activities, including uploaded text, images, videos, audio files, and PDFs.
Usage and Technical Data: Device types, browser cookies, system interactions, and potentially network identifiers like IP addresses.

We collect personal data that you voluntarily provide when creating an account, as well as certain data automatically via your interaction with the Service.

Account Data: Name, email address, account password, and phone number.
Financial Information: We use Stripe for subscription billing and payment processing. While we do not directly store your full credit card numbers, we do collect and store Stripe customer IDs, subscription statuses, and plan details.
Content Data: Data related to trips and activities, including uploaded text, images, videos, audio files, and PDFs.
Usage and Technical Data: Device types, browser cookies, system interactions, and potentially network identifiers like IP addresses.

We collect personal data that you voluntarily provide when creating an account, as well as certain data automatically via your interaction with the Service.

Account Data: Name, email address, account password, and phone number.
Financial Information: We use Stripe for subscription billing and payment processing. While we do not directly store your full credit card numbers, we do collect and store Stripe customer IDs, subscription statuses, and plan details.
Content Data: Data related to trips and activities, including uploaded text, images, videos, audio files, and PDFs.
Usage and Technical Data: Device types, browser cookies, system interactions, and potentially network identifiers like IP addresses.

How We Use Your Data

We process your personal data under the legal bases of Contractual Necessity (to provide the service you signed up for) and Legitimate Interest (to communicate updates and improve our B2B offerings).

To Provide the Service: Managing your user account, securing your authentication details, and executing core software functions.
AI Processing: Certain trip and activity content is processed using Google Vertex AI (Gemini) to provide advanced service features. We do not subject your data to automated decision-making that produces legal or similarly significant effects.
Product Updates and Communications: Sending necessary system alerts, transactional emails, and product notifications.
Marketing: Sending B2B marketing emails regarding new features or promotions. You may opt out of marketing emails at any time by clicking the "unsubscribe" link.
Monitoring and Analytics: We utilize Sentry for application monitoring and error tracking, which processes IP addresses and account identifiers to ensure system stability. We do not use Google Analytics or tracking tools on our internal software platform. While we maintain the capability to deploy Google Analytics on our external marketing site, it is not actively tracking data at this time.

We process your personal data under the legal bases of Contractual Necessity (to provide the service you signed up for) and Legitimate Interest (to communicate updates and improve our B2B offerings).

To Provide the Service: Managing your user account, securing your authentication details, and executing core software functions.
AI Processing: Certain trip and activity content is processed using Google Vertex AI (Gemini) to provide advanced service features. We do not subject your data to automated decision-making that produces legal or similarly significant effects.
Product Updates and Communications: Sending necessary system alerts, transactional emails, and product notifications.
Marketing: Sending B2B marketing emails regarding new features or promotions. You may opt out of marketing emails at any time by clicking the "unsubscribe" link.
Monitoring and Analytics: We utilize Sentry for application monitoring and error tracking, which processes IP addresses and account identifiers to ensure system stability. We do not use Google Analytics or tracking tools on our internal software platform. While we maintain the capability to deploy Google Analytics on our external marketing site, it is not actively tracking data at this time.

We process your personal data under the legal bases of Contractual Necessity (to provide the service you signed up for) and Legitimate Interest (to communicate updates and improve our B2B offerings).

To Provide the Service: Managing your user account, securing your authentication details, and executing core software functions.
AI Processing: Certain trip and activity content is processed using Google Vertex AI (Gemini) to provide advanced service features. We do not subject your data to automated decision-making that produces legal or similarly significant effects.
Product Updates and Communications: Sending necessary system alerts, transactional emails, and product notifications.
Marketing: Sending B2B marketing emails regarding new features or promotions. You may opt out of marketing emails at any time by clicking the "unsubscribe" link.
Monitoring and Analytics: We utilize Sentry for application monitoring and error tracking, which processes IP addresses and account identifiers to ensure system stability. We do not use Google Analytics or tracking tools on our internal software platform. While we maintain the capability to deploy Google Analytics on our external marketing site, it is not actively tracking data at this time.

Data Sharing and Third-Party Subprocessors

We do not sell your personal data. Your information is shared only under strict operational boundaries:

In-App Collaboration (User-Controlled): Certain trip data may be shared with other users on the same trip. This only happens with your explicit notification and opt-in permission. You retain control over what other trip members can see.
Third-Party Subprocessors: We utilize the following third-party services to operate our platform securely. All data is processed under strict Data Processing Addendums (DPAs):
Planet Scale: Primary database (MySQL) for core application data
Firebase (Google Cloud): User authentication and supplementary data storage
Stripe: Subscription billing and payment processing
HighLevel: Core customer communications and email marketing
Postmark: Transactional email delivery
SendGrid: System email delivery
Google Vertex AI (Gemini): AI processing for trip itineraries and activity content
Sentry: Application monitoring, crash reporting, and error tracking
Redis: Application data caching
Google Cloud Storage: Secure storage for user uploads (images, videos, audio, PDFs)

We do not sell your personal data. Your information is shared only under strict operational boundaries:

In-App Collaboration (User-Controlled): Certain trip data may be shared with other users on the same trip. This only happens with your explicit notification and opt-in permission. You retain control over what other trip members can see.
Third-Party Subprocessors: We utilize the following third-party services to operate our platform securely. All data is processed under strict Data Processing Addendums (DPAs):
Planet Scale: Primary database (MySQL) for core application data
Firebase (Google Cloud): User authentication and supplementary data storage
Stripe: Subscription billing and payment processing
HighLevel: Core customer communications and email marketing
Postmark: Transactional email delivery
SendGrid: System email delivery
Google Vertex AI (Gemini): AI processing for trip itineraries and activity content
Sentry: Application monitoring, crash reporting, and error tracking
Redis: Application data caching
Google Cloud Storage: Secure storage for user uploads (images, videos, audio, PDFs)

We do not sell your personal data. Your information is shared only under strict operational boundaries:

In-App Collaboration (User-Controlled): Certain trip data may be shared with other users on the same trip. This only happens with your explicit notification and opt-in permission. You retain control over what other trip members can see.
Third-Party Subprocessors: We utilize the following third-party services to operate our platform securely. All data is processed under strict Data Processing Addendums (DPAs):
Planet Scale: Primary database (MySQL) for core application data
Firebase (Google Cloud): User authentication and supplementary data storage
Stripe: Subscription billing and payment processing
HighLevel: Core customer communications and email marketing
Postmark: Transactional email delivery
SendGrid: System email delivery
Google Vertex AI (Gemini): AI processing for trip itineraries and activity content
Sentry: Application monitoring, crash reporting, and error tracking
Redis: Application data caching
Google Cloud Storage: Secure storage for user uploads (images, videos, audio, PDFs)

International Data Transfers

Because FamGuru services users globally, including the European Union, your data may be transferred to and processed in countries outside the European Economic Area (EEA), such as the United States. We ensure all external processors protect your data using approved legal safeguards, including Standard Contractual Clauses (SCCs) and official Data Processing Addendums.

GDPR Privacy Rights

If you are located within the European Union, you possess the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we completely wipe your personal data from our Firebase database and HighLevel systems.
Right to Restriction or Objection: You can object to or restrict our processing of your data, including opting out of marketing emails.
Right to Portability: You can request that we export your data in a machine-readable format.

To exercise any of these rights, please email our DPO at privacy@famguru.app. We will respond to your request within 30 days.

If you are located within the European Union, you possess the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we completely wipe your personal data from our Firebase database and HighLevel systems.
Right to Restriction or Objection: You can object to or restrict our processing of your data, including opting out of marketing emails.
Right to Portability: You can request that we export your data in a machine-readable format.

To exercise any of these rights, please email our DPO at privacy@famguru.app. We will respond to your request within 30 days.

If you are located within the European Union, you possess the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we completely wipe your personal data from our Firebase database and HighLevel systems.
Right to Restriction or Objection: You can object to or restrict our processing of your data, including opting out of marketing emails.
Right to Portability: You can request that we export your data in a machine-readable format.

To exercise any of these rights, please email our DPO at privacy@famguru.app. We will respond to your request within 30 days.

Children's Privacy

FamGuru is strictly a Business-to-Business (B2B) service intended for adult users over the age of 18. We do not knowingly collect, solicit, or maintain personal data from individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our software or legal requirements. We will notify you of significant updates by posting the new policy on this page with a revised "Last Updated" date.